Shipping and Returns Info
Returns Policy
Unless you have purchased a discounted item, if for any reason you are not happy with your item you are welcome to return it to us for a Stitch Boutique Limited credit to use to purchase something else from our store (excluding gift cards). The amount of this credit will be less any shipping paid with your order and is valid for six months from the date of issue. If you are wanting to purchase the same item in a different size or colour we will do our best to exchange the item, however as we have a high sell out rate this will depend entirely on stock availability. If you do wish to discuss the possibility of an exchange rather than a credit, please email us at hello@stitchboutique.co.nz.
Unless you have purchased a discounted item, if for any reason you are not happy with your item you are welcome to return it to us for a Stitch Boutique Limited credit to use to purchase something else from our store (excluding gift cards). The amount of this credit will be less any shipping paid with your order and is valid for six months from the date of issue. If you are wanting to purchase the same item in a different size or colour we will do our best to exchange the item, however as we have a high sell out rate this will depend entirely on stock availability. If you do wish to discuss the possibility of an exchange rather than a credit, please email us at hello@stitchboutique.co.nz.
All discounted items are ineligible to be returned or exchanged.
Conditions
If the item is eligible for return, you have 10 working days from the date you received your order to return any eligible item back to us. Returns are your responsibility until they reach our store, so we recommend using a tracked courier to ensure safe delivery.
If the item is eligible for return, you have 10 working days from the date you received your order to return any eligible item back to us. Returns are your responsibility until they reach our store, so we recommend using a tracked courier to ensure safe delivery.
Tags must be attached to the item and the item must be unworn, unwashed, clean and odor free.
How to return an item
Package up the item that you wish to return to us together with your receipt or a copy of your receipt and a note stating the reason for the return and address it to:
Package up the item that you wish to return to us together with your receipt or a copy of your receipt and a note stating the reason for the return and address it to:
Stitch Boutique Limited
105 Main Street
Greytown 5712
NEW ZEALAND
105 Main Street
Greytown 5712
NEW ZEALAND
Warranty Policy
You are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process of any item. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.
You are covered for 90 days after the original purchase date if there is a defect, fault or failure due to the manufacturing process of any item. Unfortunately we cannot cover a fault or damage caused by wear and tear, improper use or accident.
We will adhere to the Consumer Guarantees Act 1993 and the Fair Trading Act 1986, which each provide consumers with certain rights and protections.
If the item is under warranty the following steps will apply.
- If possible the item will be repaired to the standard of the manufacturer free of charge.
- If we are unable to repair the item, we will replace it with the same item.
- If no replacement item is available we will issue a store credit or a refund according to your choice.
- We will credit you the cost of handling and delivery.
- If we are unable to repair the item, we will replace it with the same item.
- If no replacement item is available we will issue a store credit or a refund according to your choice.
- We will credit you the cost of handling and delivery.
Shipping
We ship within New Zealand using Courier Post (a division of NZ Post). Except for rural deliveries and subject to
COVID-19 restrictions, they require your signature when they deliver your item to you (unless you have set up an authority to leave), which gives us all a bit of extra security and peace of mind.
At this stage we are unable to offer international shipping, but we do hope to be able to provide this service in the future.
Orders are processed when credit card authorisation, bank deposit or an alternative agreed payment method has cleared. Orders typically arrive within 1-3 working days after you have received notification of shipment via email (Monday to Friday, not including weekends & holidays). If you just cannot wait that long please contact us to discuss overnight delivery, but please be aware that it will cost more for shipping. Please note that due to COVID-19 restrictions and increases in parcel volumes, couriers are experiencing delivery delays of up to 5 working days in and out of Auckland and 1 working day across the rest of NZ.
Subject to the above, we will use our best endeavours to dispatch your order within 24 hours of the order being placed. When your order is dispatched you will receive confirmation and tracking details via email.
PLEASE NOTE THAT WE ARE UNABLE TO DISPATCH ORDERS DURING ANY COVID-19 LEVEL 4 LOCKDOWN PERIOD IN NEW ZEALAND BUT WILL ENSURE THESE ORDERS ARE DISPATCHED AS SOON AS ANY LOCKDOWN PERIOD IS LIFTED.
We charge a flat rate of $7.00 within New Zealand for standard shipping, subject to some exceptions as below.
Shipping will be free within New Zealand on orders over $100.00. Deliveries to the Outer Islands (Chatham Island, Stewart Island, Kawau Island, Waiheke Island, Matakana Island, Great Barrier Island and d'Urville Island) will incur additional costs (which we will arrange with you).
Please note: If payment method is by bank transfer the item(s) will be shipped directly after the deposit has cleared.
Pricing & Discounts
Pricing
All prices are stated in New Zealand dollars and payments are in New Zealand dollars. If you are outside New Zealand, your credit card issuer may apply charges for currency conversion, which are your sole responsibility.
All prices are stated in New Zealand dollars and payments are in New Zealand dollars. If you are outside New Zealand, your credit card issuer may apply charges for currency conversion, which are your sole responsibility.
Discounts
From time to time we may run special offers including but not limited to price discounts, volume discounts, shipping discounts etc. The nature, terms and timing of these offers is completely at our discretion and can be withdrawn at any time.
From time to time we may run special offers including but not limited to price discounts, volume discounts, shipping discounts etc. The nature, terms and timing of these offers is completely at our discretion and can be withdrawn at any time.
Stock Availability
All of our items are sold on a first-in, first-served basis and are subject to availability. On the rare occasion the stock levels are inaccurate, in the case that the item you have purchased becomes out of stock we will notify you by email and will happily refund you in full or put your payment towards another item of your choice.
All of our items are sold on a first-in, first-served basis and are subject to availability. On the rare occasion the stock levels are inaccurate, in the case that the item you have purchased becomes out of stock we will notify you by email and will happily refund you in full or put your payment towards another item of your choice.
Safe & Secure Shopping
We accept payments via PayPal, Shopify Payments, ApplePay, Afterpay, Laybuy or bank transfer (New Zealand customers only – please email hello@stitchboutique.co.nz for this payment method). PayPal is a secure payment gateway for online payments and no credit card details are recorded.